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FAQ'S & POLICIES
WE'VE GOT ANSWERS
To Common Questions
Whether you're ordering custom desserts, signing up for a decorating class or planning your next Treat Tuesday preorder pickup, you'll find the answers to our most frequently asked questions.
custom orders
HOW FAR IN ADVANCE SHOULD I ORDER?
We recommend placing your order as early as possible. Popular weekends and holidays can book up months in advance. A rush fee will apply for last minute orders. Our schedules are already planned weeks in advance and we're squeezing you in.
DO YOU HAVE ORDER MINIMUMS?
Yes, we do have minimums on various desserts based on what the batch makes.
WHAT IS THE DEPOSIT?
We require a $20 non-refundable deposit to secure your date and book your order. Final payment is due 7 days before your order is completed. Wedding and larger orders may require a 50% deposit.
CAN I CHANGE MY DESIGN LATER ON?
Yes! However, a change fee will be added to your final total. We plan our schedule based on the original quoted details and design and may need additional resources or time for changes.
WHERE ARE YOU LOCATED?
We do not have storefront; we operate out of a shared commercial space. Pickups are at our home in Rancho Cordova, CA. Our exact address is provided on your invoice.
WHAT ARE YOUR PICKUP TIMES?
Pickup times are scheduled appointments. Please arrive at your confirmed time as we have other customers scheduled and family obligations, we must adhere to.
WHAT IF I'M LATE FOR MY PICKUP?
We understand things happen! We ask that you communicate and let us know as soon aapossible so that we can reschedule, if needed. We have other customers and family obligations that we may need to handle first.
DO YOU OFFER DELIVERY?
Yes! Delivery is available within select Sacramento regions for an additional fee. The fee is based on distance.
DO YOU OFFER CAKE TASTINGS?
Tastings are available for wedding cakes and large custom orders. A tasting box is available for a small fee.
preorders
WHAT IS TREAT TUESDAY PREORDERS?
It's our preorder menu featuring a themed or holiday lineup of sweets. Menus are announced in advance.
WHEN ARE PREORDERS OPEN?
Check our Sweet Shop page to see upcoming preorder dates. Ordering typically open at 12:30P on Tuesday and close when items sell out or that same Friday.
HOW DO I PLACE A TREAT TUESDAY PREORDER?
Orders are placed through our Sweet Shop link. It's just like any shopping page, you find what items you like, add to cart, select pickup date/time and check out. (Check spam/junk folders for confirmation email with pickup info/address)
DO ITEMS SELL OUT FAST?
Yes! Our popular items do sell out quickly. Don't wait if there's something you want.
HOW'S PICKUP WORK?
it is contactless porch pickup at our home in Rancho Cordova. All bags are labeled by name on our shelves to the right on our porch. Upon original checkout, you selected a pickup window time. We'll send a pickup email when we set your items out. Please pickup your items during your designated timeslot.
decorating classes
DO I NEED ANY EXPERIENCE?
Not at all! Our classes are designed for all skill levels. We'll teach you step-by-step.
WHAT'S INCLUDED IN THE CLASS?
All classes included cookies (or cake/cupcakes), icing, tools, sprinkles and a box to take your treats home safely in.
ARE YOUR CLASSES KID-FRIENDLY?
Most classes are 15+ friendly. We let parents decide if their kiddo is younger and wants to join. We just ask that they'll be able to handle keeping up in class. Every person in class is required to purchase a class ticket. We also host classes that are for younger kiddos during bigger holidays.
CAN I BOOK A PRIVATE CLASS?
Yes! Private classes are perfect for birthdays, team building or any special occastion. We do require a minimum of 8 people. Check out our class page for more info on hosting your own private class.
policies
WHAT IS YOUR CANCELLATION POLICY?
Custom order deposits, decorating class tickets and purchased preorder items are non-refundable.
WHAT ABOUT ALLERGIES?
All of our treats are made in a shared kitchen space that processes common allergens including milk, eggs, wheat, soy, nuts and more. The potential for cross contamination is why we cannot offer allergen friendly goods.
HOW SHOULD I STORE MY TREATS?
You'll receive a care card for cakes & cookies on how to store them. You'll also receive instructions on deconstructing a multi-tier cake, supports and things of that nature. We are not responsible for any damages that may occur once desserts have been picked up/delivered. It's "Out of our hands, out of our control."
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